Bare root plant material is shipped September 15th- April 15th while dormant to minimize growth cycle interruptions.
There is a $50.00 minimum order. As certain items sell out fast and others are limited please place your order as early as possible. The balance is due and must be paid prior to confirm and dig your order. Shipping does not occur without payment.
We accept Visa, MasterCard, Discover and checks. Orders paid by check will ship no sooner than 10 days after receipt.
Shipping & Handling
Mother Nature has the ultimate say. In other words it is impossible to guarantee exact shipping dates but we will do our best to meet your needs.
Our materials are packaged and shipped in custom designed (recyclable) containers to minimize any effects handling can have. The shipping rate is 20% of the order total. This covers packaging, handling, and shipping. If for some reason your shipping exceeds 20%, the difference will be added to your order.
Upon Arrival
As there can be some confusion, bare root plants are shipped with the roots clearly identified. Most items are shipped during dormancy. Information will be included in your order directing you how to handle plants upon receipt, as well as how and when to plant and proper planting and after care instructions.
Our guarantee
We guarantee nursery stock to be true to name and make every effort to ensure your satisfaction with your order. Orders must be opened and inspected immediately upon receipt.
Because of the type of packaging and custom designed box style we use, shipping issues are rare. If there is an un-repairable problem with your purchased items it must be reported to us within 24 hours of receipt. Photos of the shipping materials and plants may be requested. Claims resulting from carrier issues will result in your order being replaced or refunded once the claim is settled with the carrier. Please report any other problems immediately and we will make every effort to resolve any issues to your satisfaction. Under no circumstances will the claim amount exceed the order amount.
Cancellations
If an order is cancelled after the deposit has been received, we reserve the right to charge a 25% re-stocking fee. Custom designs and plans will be charged a non-refundable $150.00 fee. Orders shipped will not be refunded. Deposits for special orders are non-refundable.